Case Studies: Laz Bello

Laz Bello | Admin Arsenal user

"I called the gang at AA. With their help, I was able to push out the plug-in to 85% of the workstations prior to the deadline. They are always helpful and willing to go the extra mile."

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Admin Arsenal Case Study: Lazaro "Laz" Bello, Senior Computer Technician at Los Angeles County Museum of Art

Laz Bello, Senior Computer Technician at the Los Angeles County Museum of Art is one busy man. He keeps over 500 PCs properly configured, connected and provisioned and lets the LACMA focus on its mission of being the largest art museum in the Western United States. With a network spread over LACMA's seven-building complex, Laz's management has the attitude that "the more we solve problems with AA" the happier they are.

We asked Laz to tell us about his network, his workload and how AA is helping him.

Question:

Can you tell me about the network(s) you administer with AA? How many users in how many locations, what mix of OS's, what kinds of users you support, what kinds of servers are you running?

Answer:

Microsoft 2k3 server with Active Directory, VMWare and all our workstations are Windows XP Pro with a few rouge MAC’s. We have, approximately, 500 users. Users vary from tech savvy to two left thumbs. Most of our servers are HP DL Proliant.

Question:

How do you use AA day-to-day? Is there one part of the program you use more than the rest?

Answer:

Mainly to deploy software and check inventory. Software Deployment is the main use. However, as we familiarizing ourselves with AA, we are discovering other useful tools.

Question:

Can you tell me about a time or two AA was particularly helpful?

Answer:

Recently I had a deadline to meet. I needed to deploy a Citrix web browser plug-in to all workstations. Our first choice was to use Scriptlogic’s Desktop Authority, but it was too cumbersome. Then I called the gang at AA, with their help, I was able to push out the plug-in to 85% of the workstations prior to the deadline. They are always helpful and willing to go the extra mile.

Question:

What else should other system administrators know about AA?

Answer:

It's easy to use, has great tech support and is a back pocket tool you can't be without.

Question:

What does your management think of AA?

Answer:

The more we solve problems with AA, the happier they are. No doubt we’re keeping AA for as long as it is available.